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Service Specialist 
Grafton Recruitment Kft

Frissítve : 2014.05.28.
Jelentkezési határidő: 2014.05.29.
Hirdetés azonosító: 799078
Service Specialist


For our prestigious multinational client we are currently looking for a Service Specialist for the following responsibilities:

- Works in a team of service specialists
- Supervises service levels, manages specific reporting
- Supports problem solving during relevant or critical delivery activities
- Supervises quality of processes and KPIs
- Acts as a reference on some specific processes in the business line
- Interfaces with process owners and governance functions
- Drives the roll-out of company methodologies, processes and specific tools
- Identifies and propose improvements and efficiency activities for the service
- Supports the setup of delivery in new competence centers
- Interfaces with customers for service status and service initiatives
- Supports budgeting process for specific items

Your profile:
- Customer-oriented, able to understand customer needs and to express the IT view in customers terms
- Result-focused, able to identify feasible solutions
- Strong team-player in an international environment with multicultural teams
- Analytical and structured thinking
- Dynamic, good organization capabilities
- Advanced English is mandatory, good communication / presentations skills
- Availability to travel is necessary
- Knowledge of banking applications
- Knowledge of software development life cycle in complex applications
- Knowledge of delivery processes and methodologies (CRESCENDO/ITIL/Cobit), ITIL certification is a plus
- Project Management expertise is an advantage



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