A munkáltatóról / About the company
Our multinational client is a leader in its sector and we are currently looking for a Service Request Coordinator to their Budapest-based office.
Pozíció részletezése / Position overview
Service Request Coordinator
• Be part of a virtual team and is responsible for handling enterprise customers’ IT and Telecommunication service requests including all commercial, problem solving and delivery aspects.
• He/she takes ownership of the timely completion of the customer request: from technical design, pricing/proposal creation and ordering,
• He/she is directly performing some pricing and ordering activities and involves
• He/she keeps the requestor informed about the progress of his request via direct contacts and system updates.
• He/she manages the handovers between the different departments and promptly raises and resolves any issue.
• Fluent English and German speaker
• Excellent commercial understanding, communication and problem solving skills in a changing environment
• Great Team Player and passion for delivering a great customer and business service
• Good knowledge of MS Office Applications and agile with systems and processes
• Bachelor degree (Business and Economics field) or 2+ years relevant working experience in SSC/Customer Service environment