Our partner is an expert in the world’s fastest growing sector - globe shopping, where consumers from one country shop in another. They introduced the world to Tax Free Shopping over 30 years ago, but now offers a range of great services to help travelers shop and spends wisely in 51 countries around the world. They work with over 270,000 of the world’s favorite brands, helping businesses engage with globe shoppers. Their IT headquarter is located in Vienna and they do have offices all over the globe, they’re a truly international team.
Become a solution expert on a complex IT solution to be able to consult stakeholders
Participate in projects for the design, transition and operational activities associated with the delivery of new or existing services.
Provides/coordinate solution support for all Issuing Solutions in scope and provide/coordinate root cause analysis
Assists/performs the execution of deployment for all Issuing Solutions in scope.
Handles escalations for key clients and all related support communication and assists Product Development team with Requirement Management
Degree in IT beneficial
English language - fluent written and spoken
3-5 years of professional experience in IT or IT support
MS SQL query skills mandatory
Experience with Content Areas beneficial: Active Directory Administration, Windows Client PCs, TCP/IP Networking,
Experience with ITSM lifecycle including Service Design - Transition - Operation beneficial
Operational “hand-on” attitude and clear resolution orientation
Strong analytical, problem-solving and organizational skills
Excellent communication and interpersonal skills
Ability to work independently and within a team
Willingness to travel (10-20%)
Ability to prioritize workload
Our partner offers
Ability to make a difference
Interesting work: stimulating problems, the chance to work with the latest and greatest tech
Work in stable international company with excellent growth
Enthusiastic and great supportive team
Development and potential to grow
Bonus Program / Flexible work hours
For this position applies a collective minimum basic salary with disposition to overpayment depending on the professional quality and experience. Additionally you can influence your possible target salary positively by your effort and commitment.
Place of work: Vienna
If you are interested in this position, please send your CV to firstname.lastname@example.org