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Service Manager (with fluent English) Job

Job Title: Service Manager (with fluent English)
Job ID: 276997
Location: Hungary-Budapest
Full/Part Time: Full-Time
Regular/Temporary: Regular

Org Marketing Statement

Unisys is a worldwide information technology services and solutions company. We provide consulting, systems integration, outsourcing and infrastructure services, combined with powerful enterprise server technology. We specialize in helping clients use information to create efficient, secure business operations that allow them to achieve their business goals. Our consultants and industry experts work with clients to understand their business challenges and create greater visibility into critical linkages throughout their operations.

Unisys Global Services Hungary (UGSH) opened its Budapest office in January 2007 providing business process outsourcing and technical help desk services to its prestigious clients across Europe.

Day to Day Work

The Service Manager works both in a pre and post-sales capacity. Responsible for the design and maintenance (in conjunction with other Unisys and client organizations) of comprehensive, cost-effective and deliverable Service Desk. Field Services and Remote Infrastructure Management solutions which meet the needs of our clients. Remain aware of call volumes, performance and support issues, and essentially manage the relationship with the client(s). Ensure services (such as the complete outsourcing of the IT infrastructure management according to ITIL methodology) are being delivered to our clients in line with service level agreements.

Key Responsibilities/Outcomes:
- Ownership of transition between presales, implementation and production; close cooperation with the Account and Project managers
- Participation in opportunity evaluation process, contributing to service catalogues, sales kit materials, best practices
- Monitoring status of delivery
- Pro-actively managing the implementation of services
- Gathering account information, assimilation and translation into EUHD process documentation
- Manage and document contracts, contribute to the definition of the project scope and validating contract offers
- Establishment of participation in conference calls, status meetings, quality improvement initiatives with clients as well as sales and field operation resources
- Serve as client advocate, escalation point, and primary interface for client
- Delivery of presentations/demonstrations to client and client prospects
- Act as focal point for new or expanded client support requests
- Recognize additional service opportunities
- Review client statistics - maintain awareness of client activities
- Travel as required
- Active participation in ongoing quality initiatives at the desired level, detailed on the UGSH Quality Portal by considering all relevant objectives, policies and procedures.

Closing Statement

In return, we offer a competitive compensation package and the exciting opportunity to be part of a rapidly growing international company. Successful applicants can look forward to challenging career prospects.

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