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Service Manager in Pécs Job

Job Title: Service Manager in Pécs
Job ID: 285901
Location: Hungary-PECS
Full/Part Time: Part-Time
Regular/Temporary: Regular

Org Marketing Statement

Unisys is a worldwide information technology services and solutions company. We provide consulting, systems integration, outsourcing and infrastructure services, combined with powerful enterprise server technology. We specialize in helping clients use information to create efficient, secure business operations that allow them to achieve their business goals. Our consultants and industry experts work with clients to understand their business challenges and create greater visibility into critical linkages throughout their operations.

Unisys Global Services Hungary (UGSH) opened its Budapest office in January 2007 providing business process outsourcing and technical help desk services to its prestigious clients across Europe.

Day to Day Work

Service Manager in Pécs

Role Purpose:
The Service Manager works both in a pre and post-sales capacity. Responsible for the design and maintenance of comprehensive, cost-effective and deliverable Service Desk and Remote Infrastructure Management solutions which meet the needs of our clients. Remain aware of call volumes, performance and support issues, and essentially manage the relationship with the client(s). Ensure services (such as the complete outsourcing of the IT infrastructure management according to ITIL methodology) are being delivered to our clients in line with service level agreements.
Key Responsibilities/Outcomes:
Ownership of transition between presales, implementation and production; close cooperation with the Account and Project managers and UGSH delivery teams

Participation in opportunity evaluation

Monitoring status of delivery

Pro-actively managing the implementation of services

Gathering account information, transition to process documentation and provide the data to the established UGSH functions,

Manage and document contracts, contribute to the definition of the project scope and validating contract offers

Establishment of participation in conference calls, status meetings, face to face meetings with the customers, quality improvement initiatives with clients as well as sales and field operation resources

Serve as client advocate, escalation point and follow up the escalations, and primary interface for client

Delivery of presentations/demonstrations to client and client prospects

Act as focal point for new or expanded client support requests (and suggest ideas for improvement)

Recognize additional service opportunities

Organize all project related operational activities

Review client statistics - maintain awareness of client activities

Travel as required

Key Qualifications:

- At least 3 years' experience in service management in an IT service organization is a must
- Deep understanding of route cause and trend analysis
- Has client relationship management experience
- Excellence communication and presentation skill
- Excellent verbal and written skills of English
- Higher level of education (college or university

Closing Statement

In return, we offer a competitive compensation package and the exciting opportunity to be part of a rapidly growing international company. Successful applicants can look forward to challenging career prospects.

If you would like to join us, please register with your English CV on our website: Link megjelenítése or via mail E-mail cím megjelenítése and write the position's name into the subject field

Munkavégzés helye PECS , Hungary
Kategória IT / Informatika, Asszisztencia / Adminisztráció, Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Minimális tapasztalat 3 és 5 év között
Munkaidő tipusa Teljes munkaidő
Régió Pécs
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