German speaking Service Manager is needed for our client, which is one of Europe's leading providers of communications services, with over 21 million corporate and residential customers.
If You're open to a new position where you can be the 'face of the company' and would like to keep contact with key clients of the company and continnously work on new proposals and solutions to make the coopeartion better, do not hesitate to apply!
Service Manager (German speaking)
- Receive and manage high volumes of customer service change requests: receive requests, quotes and orders
- Keep contact with customers to gather the technical requirements and administrative details
- Work on proposals and plans of the orders by customer
- Proceed to the ordering of the service in accordance with the company's product processes
- Maintain the performance of the company in order to reach agreed targeted SLA levels and KPIs
- Provide administration and reports to the branch leaders
- Manage any customer escallations in line with the escalation process
- College of university degree
- 2-3 years relevant work experience (customer service management / delivery, relationship management, project management)
- Fluent German and English is mandatory
- Good knowledge of Microsoft Office, especially Excel
- Proactivity, open-minded personality
- Analytical thinking with a customer-oriented view
By my application to this job and by submitting my application documents I hereby grant my consent to the processing of the data included in my CV provided to Trenkwalder Kft, to its inclusion in a data base and, in the case of a suitable job offer, to its forwarding to your client, subject to prior consultations. I acknowledge that the cancellation of the data from the data base or the modification of the date at my request submitted in writing would be carried out within 8 business days after the receipt of such request. I must submit the relating request in writing to the office registering the data. I hereby certify that the information I have given is correct.
Magán-munkaközvetítői ny. sz.: 29338/2000-0100
Munkaerő-kölcsönzői ny. sz.: 37961/2001-0100
Adatkezelés nyilvántartási száma NAIH-53813/2012.