Az álláshirdetés lejárt.
Aktuális állást talál az aktív állásajánlatok között: új keresés indítása itt
www.cvonline.hu
Service Manager for Business Application (Budapest) 
IT Services Hungary Kft.
Hozzáadva: 2017.09.22.
Hirdetés azonosító: 1039484
lejárt
YOUR TASK

General responsibilities

  • Representing the application to customers
  • Supporting go-live and hypercase phases
  • Ensuring the operation of the application in accordance with the SLAs
  • Performing assessment of issues with a deep knowledge on hardware, network, databases and applications
  • Processing tasks with a clear understanding of customer needs
  • Establishing a good network with the operation teams of partner applications
  • Maintaining operation guides and process descriptions

 

Incident Management

  • Resolving incidents within the SLA deadlines
  • Reporting multiple incidents to development
  • Recovering the application
  • Monitoring the application
  • Enabling 1st levelsupport to resolve incidents
  • Informing customers and power-users about incidents

 

Problem Management

  • Identifying problems (reactively / proactively)
  • Identifying automation opportunities
  • Creating descriőtions of known errors and workarounds
  • Coordinating and prioritizing processing problems

 

Change Management

  • Maintaining and configuring the business application
  • Creating standardized changes

 

Project support

  • Representing the application in projects
  • Supporting the service transition to new customers
YOUR PROFIL
  • University Degree
  • Basic understanding of a Java enterprise application and its components
  • Basic SQL know-how
  • Java Enterprise Application server
  • HP Service Manager 9
  • HP Quality Center
  • Subversion
  • MS Office
  • ITIL Foundation knowledge
  • Deep knowledge and experience in service design, transition and operations
  • 2 years work experiences as Service Manager
  • ITIL Foundation v3 Certification
  • Communication Skills
  • Process orientation and analytical thinking
  • Initiative, flexibility, willingness to travel and communicate; team skills
  • High customer, quality and result orientation
  • Very confident manner; targeted communication and presentation skills
  • High degree of self-motivation and responsibility
  • High independence, initiative and analytical expertise
  • Distinctive skills to cross-divisional thinking and working
  • High service-oriented attitude
  • Good innovation and enthusiasm skills
  • English C1, German nice to have

 

Our offer

 

  • Modern and comfortable working environment in Infopark (http://www.infopark.hu)
  • Continuous development opportunities in IT and languages
  • Career opportunities
  • Team of young and dynamic professionals
  • Multinational environments: involvement in international T-Systems projects

Application - IT Services Career Site
 

Kategória
IT / Informatika
Régió
Budapest
Egyéb hasonló állások Önnek
Call center agent (Hebrew and English)

Trenkwalder Kft

We are looking for new colleagues for our multi...
Budapest


Ügyvezető asszisztens

Trenkwalder Kft

Európa egyik vezető adótanácsadó és könyvvizsgá...
Budapest


Karosszéria lakatos

Trenkwalder Kft

Lakóautó, lakókamionok kivitelezésével foglalko...
Budapest