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Service Manager - Birmingham, City, B1 2JZ

Service Manager Birmingham

This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the technical and business acumen, but also the ability to provide a strong level of customer service. This position is located at our Service Centre, however the role will require travel as needed and directed by management. This position will report into the Regional Service Manager.


- Supervise day to day operations, control warranty costs and travel expenses
- Manage service and parts operations at the store level
- Performs Service Writing and Counsel
- Train, mentor team, Maintain records of time, expenses and materials
- Perform equipment inspections, adjustments and certifications
- Perform other related duties as assigned
- Help maintain cleanliness of vehicles and service center
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Pick up and deliver customer vehicles using full size van and 20ft trailer
- Manage the running of the business


- Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles including testing, diagnosis, HVAC service, hydraulic, brakes, testing and repair of electronic systems and modules
- Operation and maintenance of a wide variety of hand and power tools, shop tools, test equipment
- Automotive equipment and servicing methods
- Dealer Business Process and Best Practice
- ERP and DMS Systems, MS Office Suite
- Fluency in English required.

Education and Experience

- Degree or Certificate from a University program in Automotive Technology or equivalent experience
- 5+ years' experience in a dealership environment, 7+ years in the automotive industry desired
- 2-5 years' Service Manager experience and 2-5 years' Service Advisor experience
- Factory Trained Master Status / OEM Training, Hybrid Experience a plus
- Certification to repair A/C systems and handle refrigerant desired
- Excellent oral and written communication skills as well as the ability to follow instructions required
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
- Maintain and perform top level professional integrity and appearance as a service manager
- Experience of Microsoft packages (Excel, Word, PowerPoint and Outlook.)

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Munkavégzés helye Birmingham
Kategória Külföldi munka
Régió Külföld
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