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Service Level Manager (Service Management) (Budapest) 
IT Services Hungary Kft.
Hozzáadva: 2016.09.24.
Hirdetés azonosító: 1023992

IT SERVICES FEJLÉC
FELADAT
  • Designs and documents the Service Level Management process, policies, rules and guidelines.
  • Defines and documents the Global Standard KPIs, reporting and key controls for the Service Level Management process..
  • Primary ITIL Service Level Management process knowledge holder and reference point.
  • Owner of the standard Service Level Management process documentation.
  • Builds ITIL compliant Service Level Management process knowledge in the organization.
  • Drives implementation of standard execution of the Global Service Level Management process.
  • Participates fully with in the negotiation of, agreement and maintenance SLAs.
  • Analyses and reviews actual service performance against SLAs, OLAs and KPIs for service areas under scope
  • Analyses and reviews actual service performance against SLAs, OLAs and KPIs for service areas under scope
  • Provides and develops regular reports Service Level Reports on service performance
PROFIL
  • College/University degree or comparable vocational education with additional specialist’s training and 5 years of work experience in a functional field
  • Fluent English, German is an advantage
  • Wide, special knowledge and years of experience in work methodologies, customer care, guidelines, law of contracts, business economics and controlling
  • Ability to autonomous appliance and figuring of this knowledge
  • International specifications knowledge
  • Broad knowledge of service in excellence and ITIL

Kategória
IT / Informatika
Régió
Budapest
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