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Service Leader

We are looking for an experienced
Service Leader
to join our client’s professional team

Role Profile
To lead and inspire the 2nd level and 3rd level support teams in a global environment. Ensuring high availability of customers SAP landscape by using ITIL and other best practices and to continuously improve support processes. Collaborate with customers project teams and apply forward thinking and planning in order to be able to mitigate risks and identify opportunities.

Key activities and key competencies

•         Fluent in writing, reading and speaking English (fluent in Hungarian is a plus)
· Ensure stability of customer SAP IT platform according to SLA
· 6+ years professional experience in multinational environment
· Experience leading technical/application support teams
· Strong ability to lead, drive and inspire the team
· Experience in managing supplier performance and obligations
· Experience of developing and implementing ITIL best practices with measurable results
· Experience of service improvement, with the ability to improve and implement any enhancements
· The ability to identify and understand complex issues and inter relationships to draw sound solutions
· The ability to anticipate events and actions and take the appropriate steps in advance to position the team to be able to deal with issues before they arise
· The ability to manage performance and take proactive actions to address areas before they affect results
· Able to communicate effectively and appropriately at all levels from junior team members to CIO level
· Experience in SAP roll out projects and its handover/cutover towards Support

Budapest, IV. district

We are waiting for your English CV with salary expectation to E-mail cím megjelenítése

Munkavégzés helye Budapest IV. kerület
Kategória IT / Informatika
Munkaidő tipusa Teljes munkaidő
Régió Budapest
Egyéb hasonló állások Önnek
Fotóretusáló / Digitális grafikus

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