www.cvonline.hu

Service Leader

HSA Kft.

Hozzáadva: 2017.05.29.
Hirdetés azonosító: 1096238
 
 

 We are looking for candidates in the following role:

Service Leader

Tasks:

  • Ensure proactive escalations of any major service impact to both internally as well as externally service
  • Maintain a quality business relationship with customer service manager
  • Manage Team resource and performance
  • Update service review minutes and ensure statistics are included
  • Facilitate and lead service review calls
  • Provide high level professional customer service in an efficient manner
  • Actively promote the team's understanding of relevant tasks and procedural information through effective knowledge management

Requirements:

  • At least three years’ experience in the Customer Service field.
  • Have a proven track record demonstrating the skills and qualities outlined in this document.
  • ITIL awareness and experience in following ITIL guidelines.
  • Advanced level English language skills
  • Good Microsoft Office skills
  • Flexible, adaptable and able to work to tight deadlines
  • Excellent organisational skills
  • Good leadership skills
  • Good Customer Service Support skills

Place of work:

  • Debrecen

In case you are interested in the above described job, please send your CV to the given e-mail address
mentioning the position title in the subject field!

Egyéb hasonló állások Önnek
Service Desk Team Leader

Trenkwalder Kft

Our international, prospering partner is lookin...
Budapest


Team Leader (Service Management) (Budapest)

IT Services Hungary Kft.

Management of all operational topics related to...
Budapest


Team leader

Randstad Hungary Kft.

Egyedi tervezésű emelődaruk gyártásával foglalk...
Borsod-Abaúj-Zemplén