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Service Leader

HSA Kft.

Hozzáadva: 2017.07.19.
Hirdetés azonosító: 1096238
 
 

 We are looking for candidates in the following role:

Service Leader

Tasks:

  • Ensure proactive escalations of any major service impact to both internally as well as externally service
  • Maintain a quality business relationship with customer service manager
  • Manage Team resource and performance
  • Update service review minutes and ensure statistics are included
  • Facilitate and lead service review calls
  • Provide high level professional customer service in an efficient manner
  • Actively promote the team's understanding of relevant tasks and procedural information through effective knowledge management

Requirements:

  • At least three years’ experience in the Customer Service field.
  • Have a proven track record demonstrating the skills and qualities outlined in this document.
  • ITIL awareness and experience in following ITIL guidelines.
  • Advanced level English language skills
  • Good Microsoft Office skills
  • Flexible, adaptable and able to work to tight deadlines
  • Excellent organisational skills
  • Good leadership skills
  • Good Customer Service Support skills

Place of work:

  • Debrecen

In case you are interested in the above described job, please send your CV to the given e-mail address
mentioning the position title in the subject field!

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