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Service Desk Team Manager

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2017.06.21.
Jelentkezési határidő: 2014.03.22.
Hirdetés azonosító: 759116

Service Desk Team Manager

Pozíció leírása / Job description

Our client is a prestigious provider of integrated informations and communications technology services. For them we are looking for a Team Manager to lead a multilingual service desk team within their Budapest based center.

Feladatok:

- Manage a group of staff of approx. 50 employees including 3 team leaders
- Ensure that with the leadership of the team leaders most effective utilisation of resources, planning, scheduling of the work of the operation is delivered
- Monitor adherence to technical and quality standards for the area and ensure full complience with established procedures
- Identify and lead process improvement opportunities
- Ensure high level customer satisfaction and that all KPIs are met
- Review and report on the performance of the team
- Give guidance, coaching, people management support to team leaders
- Liaise with key customers, account managers

Elvárások:

- 4-6 years relevant work experience in service operation, preferably in call center/service desk including people management
- Fluent English skills
- Strategic thinking and decisiveness
- Focus on results and excellent people management skills

Amit kínálunk:

- Trainings and opportunities for professional development
- The chance to work in a dynamic and expanding organization

Elvárások / Requirements

Amit kínálunk / Offer

Jelentkezés:
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