Our client is a prestigious provider of integrated informations and communications technology services. For them we are looking for a Team Manager to lead a multilingual service desk team within their Budapest based center.
- Manage a group of staff of approx. 50 employees including 3 team leaders - Ensure that with the leadership of the team leaders most effective utilisation of resources, planning, scheduling of the work of the operation is delivered - Monitor adherence to technical and quality standards for the area and ensure full complience with established procedures - Identify and lead process improvement opportunities - Ensure high level customer satisfaction and that all KPIs are met - Review and report on the performance of the team - Give guidance, coaching, people management support to team leaders - Liaise with key customers, account managers
- 4-6 years relevant work experience in service operation, preferably in call center/service desk including people management - Fluent English skills - Strategic thinking and decisiveness - Focus on results and excellent people management skills
- Trainings and opportunities for professional development - The chance to work in a dynamic and expanding organization
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