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Service Desk Team Leader Job

Job Title: Service Desk Team Leader
Job ID: 276780
Location: Hungary-Budapest
Full/Part Time: Full-Time
Regular/Temporary: Regular

Org Marketing Statement

Unisys is a worldwide information technology services and solutions company. We provide consulting, systems integration, outsourcing and infrastructure services, combined with powerful enterprise server technology. We specialize in helping clients use information to create efficient, secure business operations that allow them to achieve their business goals. Our consultants and in

dustry experts work with clients to understand their business challenges and create greater visibility into critical linkages throughout their operations.

Unisys Global Services Hungary (UGSH) opened its Budapest office in January 2007 providing business process outsourcing and technical help desk services to its prestigious clients across Europe.
Service Desk Team Leader

The Team Leader will supervise a Service DeskTeam, review service levels, schedule staff and identify training needs. The Team Leader will be responsible for working closely together with the Operations Manager to maintain and improve the service desk by directly managing the agents and to continually strive to improve customer service.

Key Qualifications
- Advanced experience or knowledge of ITIL;
- Understanding of logging systems;
- Working knowledge of MS Office suite and related reporting applications;
- Experience in a customer service position;
- Experience in escalation management;
- Leadership experience
- Knowledge of Avaya Systems
- Excellent verbal and written skills in English, other languages are beneficial
Job Specific Skills
- People management skills; Strong people management focus
- Ability to impart knowledge on various levels;
- Strong analytical skills;
- Aptitude for quick learning of technical and procedural topics;
- Self starting, self motivating, self learning work approach;
- Ability to coordinate multiple, dissimilar activities simultaneously;
- Ability to work with minimal supervision and affinity for team-based action planning;
- Flexibility to work extended work schedules as required;
- Excellent teaching and communication skills;
- Strong customer and team-oriented focus;
- Patience, stress and frustration resistance;In return, we offer a competitive compensation package and the exciting opportunity to be part of a rapidly growing international company. Successful applicants can look forward to training and development possibilities, as well as challenging career prospects.
If you would like to join us, please register with your English CV on our website: Link megjelenítése or via mail E-mail cím megjelenítése and write the position's name into the subject field.

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