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Service Desk Team Leader - German

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2017.06.22.
Jelentkezési határidő: 2014.04.01.
Hirdetés azonosító: 658781

Service Desk Team Leader - German

Pozíció leírása / Job description

Our expanding multinational client is building up a new German speaking Helpdesk Analyst team in Budapest. Currently we are looking for Team Leaders to take active part in the knowledge transfer and to manage the growing team.

Feladatok:

- Take part in the knowledge transfer in Berlin
- Participate in the selection process of new hires
- Responsible for a team of 15-20 helpdesk analysts (L1 and L2)
- Ensure quality of the service, productivity, system availability, SLAs
- Monitor adherence to quality and technical standards
- Review and report on the performance of the team/individuals, give feedback to agents on their own performance, prepare performance evaluation, advice improvement plans and trainings
- Schedule working time in different shifts
- Communicate relevant information towards the team
- Liaise with key customers, account managers and colleagues to gain effective service

Elvárások:

- Minimum 1 year experience in team/people management preferably in BSC/SSC environment
- Fluency in German and English
- Experience in ITIL processes - Prince 2 knowledge is an advantage
- Good understanding of strategies and structures
- Strong user level computer literacy and desire to learn more about ICT solutions
- Flexible, open minded and cheerful personality

Amit kínálunk:

- Trainings and opportunities for professional development
- Multinational culture and all the benefits it can offer
- The chance to work in a young, dynamic and rapidly expanding organization

Elvárások / Requirements

Amit kínálunk / Offer

Jelentkezés:
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