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Service Desk Team leader (7/24 support)

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2016.09.21.
Jelentkezési határidő: 2016.10.03.
Hirdetés azonosító: 1037181


Service Desk Team leader (7/24 support)

Service Desk Team Leader position is now open at our multinational partner’s SSC in the central of Budapest. The company builds a fresh and dynamic environment with highly motivated professional experts. They provide IT infrastructure and full scale of IT solutions to their B2B clients all around the world.

As a Service Desk Team Leader you will be responsible for ensuring a high level of customer satisfaction and leading a Service Desk team of 10-12 employees, who will provide IT support to variety of users in connection with Microsoft software, password reset and other upcoming issues related to the IT infrastructure. You will provide trainings for the newcomers and help by hiring the service desk agents, as well as monitor the individual and team performance, provide regular and ad hoc KPI reports and run monthly one to one evaluations. You will act as a further point of contact and resolve more complex customer requests, while liaising with the internal and external stakeholders via phone and email.

In order to successfully apply for the Service Desk Team Leader role you need to have a university or college degree, fluent knowledge of English, and at least 2 years of previous experience in leading a Service Desk team and able to work in 7/24 shifts. You also need to have computer literacy, excellent communication and negotiation skills, customer oriented attitude, patience and supportiveness is also required. If you are interested in this role or in a similar position, please apply with your English CV.
Munkavégzés helye: Budapest

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