Az álláshirdetés lejárt.
Aktuális állást talál az aktív állásajánlatok között: új keresés indítása itt

Service Desk Team Lead- French

  • A hirdetés 1250 napja lejárt

Our prestigious multinational client is looking for: 

French speaking IT helpdesk team leader 

• Manage and develop a team of customer service advisor's on a daily basis 
• Ensure regular communication with the team, keeping them informed of progress against daily, weekly and monthly targets 
• Manage team operation to ensure all KPI targets and SLAs are met 
• Support other business specific tasks including call taking when required 
• Be the first point of contact for all client/advisor escalations 
• Motivate, reward and create a coaching culture with team members to help them reach their full potential 
• Manage and record all advisor's absence, lateness and holiday requests 
• Recognize and recommend improvements to existing processes and procedures to improve performance 
• Work alongside other team leaders to drive centre wide initiatives, contributing towards the success of the engagement 
• Ensure all relevant internal engagement processes are carried out in line with the client’s values, standard policies and procedures 

• Fluency in French AND English language 
• University or college degree 
• 1-3 years of experience in contact centre environment 
• Experience in people management & performance management 
• Strong business communication and client management skills 
• Ability to work under pressure and react quickly 
• Competency in Microsoft Office, knowledge of HTML/FPML 
• Analytical skills, ability to identify solutions, ability to plan corrective actions and drive improvement 

Our offer: 
• Managing and developing an international and dynamic team 
• Opportunity to develop your professional skills and build further career 
• Competitive salary and benefits

Helyek Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Munkaidő tipusa Teljes munkaidő
Egyéb hasonló állások Önnek

Trenkwalder Kft

Piacvezető nemzetközi autóipari nagyvállalat kí...


Trenkwalder Kft

Lepsényi partnercégünkhöz keresünk hosszú távra...

Gépkocsi vezető

Trenkwalder Kft

Élelmiszeripari  partnercégünk számára keresünk...