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Service Desk Team Lead- French

Our prestigious multinational client is looking for: 

French speaking IT helpdesk team leader 

• Manage and develop a team of customer service advisor's on a daily basis 
• Ensure regular communication with the team, keeping them informed of progress against daily, weekly and monthly targets 
• Manage team operation to ensure all KPI targets and SLAs are met 
• Support other business specific tasks including call taking when required 
• Be the first point of contact for all client/advisor escalations 
• Motivate, reward and create a coaching culture with team members to help them reach their full potential 
• Manage and record all advisor's absence, lateness and holiday requests 
• Recognize and recommend improvements to existing processes and procedures to improve performance 
• Work alongside other team leaders to drive centre wide initiatives, contributing towards the success of the engagement 
• Ensure all relevant internal engagement processes are carried out in line with the client’s values, standard policies and procedures 

• Fluency in French AND English language 
• University or college degree 
• 1-3 years of experience in contact centre environment 
• Experience in people management & performance management 
• Strong business communication and client management skills 
• Ability to work under pressure and react quickly 
• Competency in Microsoft Office, knowledge of HTML/FPML 
• Analytical skills, ability to identify solutions, ability to plan corrective actions and drive improvement 

Our offer: 
• Managing and developing an international and dynamic team 
• Opportunity to develop your professional skills and build further career 
• Competitive salary and benefits

Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Munkaidő tipusa Teljes munkaidő
Régió Budapest
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