www.cvonline.hu

Senior Service Desk Specialist GER/FR/ESP

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2017.03.21.
Jelentkezési határidő: 2017.04.01.
Hirdetés azonosító: 1103847

 

 
 
Senior Service Desk Specialist GER/FR/ESP
Senior Service Desk Specialist position is open at our multinational partner who is a leading global company in the health care industry.

Our client provides competitive salary, language bonus, cafeteria, standard working hours without shifts, professional training and a supportive, collaborative management for the Senior Service Desk Specialist.
  
Tasks and responsibilities of the Senior Service Desk Specialist:

  • Providing internal 1.5-2 level support for software and hardware incidents and service requests for MAC, Windows and Google environments via multiple channels
  • Learning and sharing knowledge in different forms, from contributing with articles in the Knowledge Database up to delivering trainings or facilitating forums
  • Keeping end users informed on the status of their request and guiding for their best satisfaction and productivity
  • Support migration tasks and knowledge database development
  • Actively participate in implementation and testing phases
  • Opportunity go abroad and participate in local knowledge transfer projects

The ideal candidate for the Senior Service Desk position:

  • 1-4 years related experience is required
  • Excellent troubleshooting, task prioritizing and problem solving skills
  • Fluency in English and German OR Spanish OR French language
  • Outstanding customer service, communication and interpersonal skills
 
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