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Service Desk Specialist

Service Desk Specialist

We are looking for a Service Desk Specialist to strengthen our IT support capabilities. The ideal candidate for this role thrives on working in a fast-paced environment and is able to cope with balancing the needs of end users, keeping everybody happy. He or she should maintain an extremely positive attitude and can manage priorities, own and others’. High standard of spoken & written English is crucial to enable great communication with our end users.


  • Takes full ownership of issues, troubleshooting, ensures that they are followed through from start to finish and that all parties involved are informed of updates
  • Deliver a positive, memorable and meaningful service which exceeds the expectations of the users
  • Ensures at all times that users receive the best possible attention and assistance in addressing requests and resolving problems
  • Own and update end users’ guides and instructions
  • Build and maintain knowledge base
  • Participate in the rotational based extended support hours’ coverage


  • Proactive, logical, efficient and self-motivated with a creative approach to problem solving
  • High level of flexibility and outstanding stress management
  • Sound knowledge of Windows and Mac operating systems and Microsoft Office Suite
  • Solid understanding of networking and end user computing hardware and devices
  • Able to communicate effectively in English, both verbally and in writing
  • Passion and drive to progress into a senior role


  • Hands-on experience with any ITSM tool
  • Knowing any other European language
  • Healthcare or service industry background


  • Contribute to the international expansion of the company
  • Work in a young, dynamic team in a well-established, international company
  • Competitive remuneration package
  • Modern working environment
Munkavégzés helye Budapest
Kategória IT / Informatika, Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Szükséges iskolai végzettség Szakközépiskola
Munkaidő tipusa Teljes munkaidő
Régió Budapest, Pest
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