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Service Desk Manager

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2016.09.08.
Jelentkezési határidő: 2016.09.17.
Hirdetés azonosító: 1053364


Service Desk Manager
Service Desk Manager position is now open at our British partner’s SSC in the central of Budapest. They provide IT infrastructure and full scale of IT solutions to their B2B clients all around the world. The aim of the position is to successfully manage a key account and gain maximum customer satisfaction.
In exchange the company offers an energetic work environment with complex tasks waiting for disposals and a challenging platform to improve their professional assets.

The responsibilities of the Service Desk Manager are the following:

  • Leading an IT Service Desk of 200 Agents providing appropriate support and motivation to them
  • Establish relationships at Executive level to build and maintain customer relationships
  • Represent the interests of the company and of the customers at the same time
  • Be an active member of the management team, inputting into strategic and long term planning
  • Align the operation and delivery to the commercial objectives of the company
  • Manage overall budget
  • Take accountability for the delivery of significant business focused projects
  • Manage adoption of best practice and service offerings to ensure consistency of service.
  • Coach team of staff and implement performance management solutions

To be considered as an ideal candidate you are required to have University or College degree with 5 years of experience as a Service Desk Manager or in a similar role, preferably in an IT and/or Service Centre environment. You are also required to have good communication, outstanding problem solving skills along with people focused attitude. The candidate has to speak English language fluently.

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