Service Desk Analyst (Fluent German and English) (PE-7327)

  • Frissítve 24 napja

Our multinational client is a leader in its sector and we are currently looking for a

Customer Service Desk Analyst

to their Budapest-based office.

What you will do:

  • Provide Level 1 support for internal Celanese staff globally. 
  • Act as a single point of contact for phone calls and emails from staff regarding IT incidents, requests, and queries.
  • Accurately manage incidents, requests, and queries in the Service Desk ticketing system.
  • Manage user accounts, groups, file share permissions in various systems.
  • Analyze, triage, and troubleshoot desktop and laptop, incidents. 
  • Manage multiple applications, devices, and services through work level instructions.
  • Cooperate with other IT groups

What we expect:

  • Excellent German and at least intermediate English language
  • 1+ years in a technology support role is a big advantage
  • Excellent interpersonal skills, especially communication and presentation skills
  • Promotes and supports standardization and continuous improvement
  • Ability to work independently and make decisions where necessary

Why you should join us

  • Dynamic and multinational environment – get in touch with different cultures from all over the globe 
  • Great learning and development opportunities – 2nd and 3rd level team on site 
  • One week every month when you are not taking calls to enable you focus on your development
  • Various company events and volunteer initiatives
Munkavégzés helye Budapest főváros
Kategória IT / Informatika, Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Minimális tapasztalat 1 év
Munkaidő tipusa Teljes munkaidő
Régió Budapest, Pest
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