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Service Desk Agent - French and English


Our client is one of the leading e-business and applications outsourcing company, providing software development and application management services to Fortune 1000 companies. Their business model utilizes service and development centers based in India whilst their employees deliver the services within Europe.


The Budapest center provides near-shore IT Development, IT Infrastructure Services and BPO support for several global customers that include the world leaders in Pharma, Banking, Consumer Goods and Telecom.








  • Identifies, records and reports on all IT components that are under the control and scope of Configuration Management
  • Ensures incident management by restoring normal service operation at the earliest and minimizes adverse impact on business operations
  • Ensures standardized procedures are used for efficient and prompt handling of all changes
  • Identifies and measures key performance indicators, recommended solutions to evaluate if changes are achieving desired results
  • Accurately assesses customer expectations and translates them to deliverables that meet business needs
  • Designs infrastructure architecture and reviews existing architecture to meet business needs
  • Implements and tests infrastructure solutions in line with defined design and architecture




  • Good command of French and English knowledge
  • Possesses knowledge on market trends, processes, constraints, regulations, solutions, products and services relating to Infrastructure Management Services.
  • Good grasp of technology and tools used for development
  • Identifies, analyze, understand, influence and implement decisions from a financial perspective to achieve stated objectives.
  • Fair understanding of project management skills
  • Understands resource requirements, estimates and forecasts future needs, and fulfills work force needs. Ability to manage the financial, people and other infrastructure


What we offer:


  • Open, international and multicultural environment
  • Opportunity to be part of a rapidly expanding organization
  • IT Academy courses, professional development and career path
  • Competitive salary and cafeteria benefits


Place of work: Budapest / Hungary

Additional Information:
VISION Recruitment Hungary
Phone: +36 1 919 12 70
Email: E-mail cím megjelenítése


Munkavégzés helye Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás, Mérnök / Műszaki, IT / Informatika
Munkaidő tipusa Teljes munkaidő
Régió Budapest
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