Cognizant is a global leader in business and technology services: application development and maintenance; BPO, IT Infrastructure Services & business consulting; "SMAC" - Social Media Analytics and Cloud. We have delivered industry leading growth in the past years and ensure that we can lead our clients-and our own business-toward new horizons of productivity, growth and value.
Our Budapest center provides nea-shore IT Development, IT Infrastructure Services and BPO support for several of our global customers that include the world leaders in Pharma, Banking, Consumer Goods and Telecom.
Currently we are looking for talented people for the role of:
Service Desk Agent – German
Summary of Job Purpose:
Please join our international team to take care of all IT users from our prestigious clients, providing technical assistance and high level of technical problem resolution via telephone or email, taking the ownership to monitor the incoming problems until they have been solved, either by him- or herself or with the responsible parties.
Provides support in solving of authorization problems
Accepts and immediately starts to process, solve or forward SW/HW and telephony problems
Analyses requests and problems and develops solution suggestions
Accepts and supports SW and HW orders
Gives advice in order to achieve an efficient IT operation
Accepts incoming information and makes sure that it is correctly recorded and is immediately processed forwarded according to the internal processes. Has a duty to supply information to the users. Complies with the existing contractual agreements (SLA)
Complies with the Data Protection Act and the current bank rules and instructions.
What we require:
A good command of languages (English + German), written and spoken, any other language is a plus
Experience in working with customers or in an international environment is an advantage
IT experience or IT degree is an advantage
Flexibility for occasional nightshifts
Reliable, open, communicative personality who works well within a team and has accurate work habits
Customer orientated, a good listener and asks competent and well directed questions
Ready to learn new applications and solutions and has quick learning ability
FRESH GRADUATES ARE ALSO WELCOME!
What we offer:
Open, international and multicultural environment
Opportunity to be part of a rapidly expanding organization
IT Academy courses, professional development and career path
Competitive salary and cafeteria benefits
Organization Marketing Statement:
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and approximately 162,700 employees as of March 31, 2013, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.