For our multinational client, a prestigious telecommunication company with worldwide presence, we are looking for a Service Delivery Manager to join their Debrecen-based business service center team.
-Own and develop the Customer Relationship with their designated customer-base and to deliver excellent customer satisfaction
-Lead, manage and develop an Operational team of team members dealing with bespoke or non standard product/service orders/faults or technical enquiries.
-Attend review meetings with Customers and Account Team Managers to solve/raise issues.
-Responsible for resource planning and capability matching within their team.
-Demonstrate good knowledge of BT products, processes and their customer base.
-Build and maintain internal relationships across own organisation and, where appropriate, the wider unit.
-Act as the 2nd level escalation point for customer or internal issues
-Motivate team members and create a positive working environment
-Meet all people management related targets
-Fluent English and German knowledge required
-Strong decision making and problem solving skills
-People management experience is an advantage
-Ability to lead, motivate and build team
-Great influencer & negotiator
-Excellent organisational skills, ability to multitask and prioritize
-Relevant industrial knowledge (telecommunications) is an advantage
-MS Office Skills
- Supportive corporate culture
- Inspiring working teams
- Competitive salary and benefit package (including shift allowance)
- Professional development programs, trainings and educational support
- Employee and Family Friendly Workplace
- Private health insurance package