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Service Delivery Manager


  • A hirdetés 523 napja lejárt

The Service Delivery Manager (SDM) is responsible for the delivery of specific Managed Services.  They will work with the relevant Global Customer Account Manager to identify service requirements, and develop service strategy, which it is the responsibility of the SDM to execute.  All Managed Services personnel working within their service report to the SDM.

 

 

Why it is a good opportunity for you:

  • International working environment
  • Great career opportunity in a constantly growing organization
  • New challenges, complex and various tasks

 

What you will be doing:

  • Line manager and point of escalation for the agents providing the delivery of the Services
  • Work with the Global Customer Account Manager to develop clear service strategies, objectives, and goals.  Ensure your teams understand and deliver to these
  • Service Level Management and analysis of historical reports to identify service improvements
  • Set and monitor detailed KPIs to ensure the effective day to day operations of the Service
  • Work with the team to quickly resolve any Service issues and ensure continuous improvement
  • Work with Head of Service Delivery and Global Customer Account Manager to implement effective training, reporting, process, and quality programs across the team
  • Responsible for ensuring effective personnel management within the team

 

Requirements that make you the best candidate:

  • University level education
  • Fluency in English
  • Support Service Desk experience
  • Support service management or senior team leader experience in a multinational corporate environment
  • Excellent communication skills
  • Excellent personnel, people and performance management skills
  • Flexibility, availability for 24 x 7 escalation
  • Availability and willingness for short term travels

Location: Debrecen

 

Apply directly to Tímea Molnár – Research Consultant, for a short, pressure free and confidential discussion on this role and other opportunities. 

Tel: +36 1 8833 560   

E-mail: E-mail cím megjelenítése

Web page: Link megjelenítése

LinkedInLink megjelenítése

Helyek Debrecen
Kategória Szervezés / Menedzsment / Cégvezetés
Munkaidő tipusa Teljes munkaidő
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