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Service Delivery Manager

HSA Kft.

Hozzáadva: 2017.04.26.
Hirdetés azonosító: 1008365
 
 

Service delivery manager

 

Tasks:

  • responsible for the delivery of all managed services
  • line manager and point of escalation for the agents providing the delivery of the services
  • works with the Global Customer Account Manager to develop clear service strategies
  • sets and monitors KPIs to ensure the effective day to day operation
  • works with Head of Service Delivery and Global Customer Account Manager to implement effective training, reporting, process and quality programs across the team
  • responsible for ensuring effective personnel management within the team

 

Responsibilities:

  • university level education
  • support service desk experience
  • professional experience in multinational environment
  • advanced level English language skills
  • industry specific qualifications ( ITIL)
  • excellent communication skills

 

Location:

  • Debrecen

 

If you would like to apply, please send your cv to E-mail cím megjelenítése!

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