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Service Delivery Manager - PSM (Telekom IT - Budapest) 
IT Services Hungary Kft.
Hozzáadva: 2017.02.28.
Hirdetés azonosító: 1028900
  • Quality management for high level processes, incidents and problems
  • Ensuring that the fulfillment of the contract should happen according to the expectations of the client as long as the contract holds
  • Planning and controlling of service delivery in time / quality / budget
  • Ensuring compliance with deadlines and required service levels
  • Regular communication with customers (technical and operational)
  • Implements further development of applications
  • Creating and delivering of highly complex procurements and cost allocations
  • Development of concepts for service level
  • Recommendation for portfolio consolidation and standardization, definition of KPI's 
  • Collage/University IT degree or equivalent experience 
  • At least strong intermediate English AND German knowledge (active)
  • At least 3 years relevant work experience 
  • ITIL knowledge 
  • Expert knowledge in process, incident and problem management 
  • At least 2 years experience in management position, project manager etc.
  • Team spirit Problem-solving skills Systematic thinking 
  • Office applications Basic knowledge about IT systems and solutions Good knowledge in SAP applications is an advantage 

Application - IT Services Career Site

IT / Informatika
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