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Service Delivery Manager - INTS/9/25

  • A hirdetés 412 napja lejárt

For our prestigious multinational company in Debrecen we are looking for experienced

Service Delivery Manager – INTS/9/25


Summary of Role

The SDM is responsible for the delivery of Managed Services.  They will work with the relevant Global Customer Account Manager to identify service requirements, and develop service strategy, which is the responsibility of the SDM to execute.  All Managed Services personnel working within their service report to the SDM.


Key Tasks and Responsibilities

  • Responsible for the delivery of all Managed Services within the team
  • Ensure the Services are delivered to a consistently exceptional standard and as defined in the SOWs
  • Line manager and point of escalation for the agents providing the delivery of the Services
  • Work with the Global Customer Account Manager to develop clear service strategies, objectives, and goals.  Ensure your teams understand and deliver to these
  • Service Level Management and analysis of historical reports to identify service improvements
  • Set and monitor detailed KPIs to ensure the effective day to day operations of the Service
  • Work with the team to quickly resolve any Service issues and ensure continuous improvement
  • Work with Head of Service Delivery and Global Customer Account Manager to implement effective training, reporting, process, and quality programs across the team
  • Responsible for ensuring effective personnel management within the team
  • Work with the customers and represent Managed Services in customer meetings as required


Skills / Attributes Required

  • Support Service Desk experience
  • University level education
  • Support service management experience in a multinational corporate environment
  • Excellent communicator
  • Excellent personnel management skills
  • Industry specific qualifications (e.g. ITIL)

Practical Requirements

  • International travel may be required
  • Available for 24 x 7 escalation
  • To be eligible to work in Hungary



The tasks and responsibilities described here shall be provided in English.


If you are interested in the position please send your English CV to E-mail cím megjelenítése with the job title and reference in the subject.


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