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Hozzáadva: 2017.02.21.
Hirdetés azonosító: 1069527
lejárt
Tech People FEJLÉC
 

Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.
 
We are now searching for a 
Service Delivery Manager - German speaking (GYJTU)


Tasks:
  • Service Delivery Manager (SDM), interaction point of the Client (of the bank sector) to Budapest to ensure cooperation with the service provider and support daily operations. 
  • Coordination of standard metrics and data points 
  • Analysis and statistical trend reviews 
  • Driving positive changes from their in-depth analysis 
  • Complaint management and respective escalation activities related to IT user and service center infrastructure 
  • Escalation to second and third level resolver groups 
  • Communication & relationship with key clients 
  • Driving continued quality improvement               
  
Requirements:
  • Strong service level management knowledge and experience 
  • Strong interpersonal & formal presentation skills to build strong partnerships 
  • At least 5+ years previous experience in a Vendor Management Office (VMO) or SDM role, preferably UBS User Service Center (USC) relevant 
  • Fluent English and German language knowledge (other Swiss languages are advantage)    

  
Start: ASAP
Salary: competitive hourly rates
Job opportunity: full time, long term 6 month +  (contracting position but it is also possible to be employed)
Location: Budapest (XI)




Tech People LÁBLÉC

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Kategória
IT / Informatika
Régió
Budapest
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