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Service Delivery Manager for Telekom IT 
IT Services Hungary Kft.
Hozzáadva: 2017.04.27.
Hirdetés azonosító: 994937

Job description:
Managing, means active ensuring and optimizing of the service performance looking at Time / Quality / Costs for Telekom IT
• Identification of weaknesses in the service chain / service provision,development and management of improvements
• Develop and control methods to manage the and international delivery structure coming from a holistic end to end view on the customer order
• Translating customer requirements into standardized service elements of the delivery (Service Management specifies the respective
  requirements with the service delivery units within the Market Unit and places internal orders)
• Ensuring an earlier involvement in the planning of the Solution by addressing the Telekom IT Solutions proactively to optimize the operating
  costs and facilitate and ensure the optimization of the installed capacity
• Tracking and ensuring the observance of the operation level agreements of the Delivery units
• Responsible for the implementation of delivery cost controlling to safeguard the efficient service provision / operations
• Develop, maintain and enhance the current IT service for catalogue of Telekom IT (exclusive Desktop and Telecommunication Services)
• Support the solution design, cost calculation and presentation
• Planning and monitoring of services and orders (quantity, quality,costs)
• Standard setting for service review performance together with the Solution Market & Corporate, Finance & Controlling and the Market Unit /
   Production / Computing Services & Solutions (CSS) delivery unit
• Management / Steering and coordination of cross-departmental projects and special assignments
• Contact person for the clients in all aspects of service delivery
• Regular contacts with operational and managerial levels within the Group, external contacts with suppliers and customers at the operational level



Jelentkezés - IT Services Karrieroldal

IT / Informatika
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