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Service Center Team Leader

Position Overview and Responsibilities

Team Management

  • Manage team performance and monitor employee key performance indicators against their goals and objectives
  • Working together with trainers, process mentors & system experts and quality control staff to improve the group's performance
  • Workforce management, management of workload, workload peaks planning and management
  • Manage holiday requests and tracking within the team
  • Proposal of Hiring recommendations as well as Performance Improvement recommendations


  • Establishing and developing own work processes with manager approval
  • Establishing & developing the workflow for the group with the involvement of experts
  • Initiating, managing and taking part in development projects

Stakeholder Management and Engagement

  • Keeping contact with NI sales offices
  • Building and maintaining good relations with the NI sales offices
  • Represent the interests of NI sales Offices to the Service Center
  • Represent the interests of the Service Center to the NI sales Offices


  • Daily status updates to the Customer Service Center Manager
  • If necessary, preparing reports, statements
  • Informing the manager of the problems that cannot be solved

Position Requirements

  • University degree level qualification
  • Minimum of 2 years plus experience within a customer services industry
  • Business Level English and at least one other European Language
  • Proven track record of contribution to stakeholder and customer success
  • Exposure to working with diverse or regional teams
  • High level understanding of Customer and Sales Operations processes
  • Proficient in Microsoft Office and PC Useage
  • Building Trusted Relationships
  • Customer Focus
  • Leading Teams
  • Sustaining Customer Satisfaction            

About NI

For nearly 40 years, National Instruments (NI) has worked with engineers and scientists to provide answers to the most challenging questions. Through these pursuits, NI customers have brought hundreds of thousands of products to market, overcome innumerable technological roadblocks, and engineered a better life for us all. If you can turn it on, connect it, drive it, or launch it, chances are NI technology helped make it happen. We provide powerful, flexible technology solutions that accelerate productivity and drive rapid innovation. From daily tasks to grand challenges, NI helps engineers and scientists overcome complexity to exceed even their own expectations. Customers in nearly every industry from healthcare and automotive to consumer electronics and particle physics—use NI’s integrated hardware and software platform to improve our world.


Munkavégzés helye Debrecen
Kategória Elektronika / Telekommunikáció, IT / Informatika, Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Minimális tapasztalat 2 év
Szükséges iskolai végzettség Egyetemi végzettség
Munkaidő tipusa Teljes munkaidő
Régió Borsod-Abaúj-Zemplén, Hajdú-Bihar, Szabolcs-Szatmár-Bereg
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