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Service center operator

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2016.04.14.
Jelentkezési határidő: 2016.04.27.
Hirdetés azonosító: 1012355


Service center operator
 Our multinational partner who is operating an SSC centre in Budapest is looking for colleagues into the position Service centre operator. The candidate works closely with our customer, functional business units and software developers to operate the customer’s system to accomplish operation 24/7. This position reports directly to the local Head of Operations. Call Centre is a second-level support hub in Budapest. The tasks of the Service centre operator are going to be:

  • Handle, register and follow up incoming request/incidents
  • Constant communication to involved units and partners
  • Analysis and removal of occurring problems according to documentation
  • Reporting

The ideal candidate possesses the following skills:
  • Excellent English (verbal & written) is mandatory
  • Stress resistant, team player, ready to work in shifts
  • Previous experience in working with ITSM ticketing systems is desirable
  • IT attitude, willingness to learn new systems
  • Minimum of 3 years‘ relevant experience
  • Bachelor degree is an advantage

If you are interested in the position, do not hesitate to send your English CV through our website.

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