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Service Advisor - Gloucestershire, Gloucester, GL1 1

What we're looking for

The Service Advisor role is one of the busiest and most critical roles in our dealerships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. The Service Advisor is the first point of contact for our service customers. They call customers in advance of their visit to welcome them and ensure they are clear what they need to bring with them.On arrival the Service Advisor will take the customer through all the necessary paperwork ensuring they understand all the technical terms of the work that needs to be carried out. They are responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle. It is also their responsibility to take payment, sell additional products and follow-up with the customer the following day to ensure they are happy with the work completed.

Therefore, we are looking for an exceptional individual with excellent inter-personal skills as well as time management and organisational skills to ensure the efficient booking and servicing of customer vehicles. You will be assertive and a great team player with excellent communication skills and the ability to sell additional products and services to our customers.

Ideally you will have Customer Service and Telephone experience, preferably within the Motor Industry although this is not essential.

We are looking for individuals who possess the following competencies:

• Outstanding Personal Presentation

• IT Literacy

• Delivering Results and Meeting Customer Expectations

• Relating and Networking

• Learning and Researching

• Coping with Pressure and Setbacks

• Following Instructions and Procedures

Role & Responsibilities

The key responsibilities of this role are as follows:

•Customer Satisfaction (CSI): To take responsibility to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average by building trust, communicating well and exceeding customer expectations. To provide a quality of service that means Customers would not consider using our competitors.

• Maximising Profit Per Customer Visit:

•Product Sales: To actively and professionally promote all ancillary products to achieve targets set by your Manager every day.

•Up Sell: To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.

•Data Quality: To accurately and vigorously collect, manage and input all customer contact and vehicle data into the Kerridge system to maximise the quality and content of the customer database.

•Customer Follow-up: To maintain contact with and follow up every customer of the department to ensure they were completely satisfied, their expectations were met, any issues are addressed and their custom retained.

What You Can Expect

If you are successful you can look forward to ongoing training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary, childcare voucher scheme, share incentive plan, vertu rewards and pension scheme. If you are interested in joining the most progressive team in the industry please apply now.Link megjelenítése" width="0" height="0" />
Munkavégzés helye Gloucestershire
Kategória Külföldi munka
Régió Külföld
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