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Senior Team Leader (Service Delivery Management) (Pécs) 
IT Services Hungary Kft.
Hozzáadva: 2017.03.01.
Hirdetés azonosító: 1003353
lejárt
YOUR TASK
  • Management of all operational topics related to a big international customer
  • Management of resources and quality as a cross function through all Service Lines
  • Development and Implementation of strategy and future oriented mode of operation.
  • Development of strategy in regards to employees and their competencies according to the business strategy
  • Management of all matters, especially follow up to the topics mentioned below:

                    - Quality Assurance
                    - Planning and development of transition activities in regards to organizational changes
                    - Total compliance on the agreed service levels, quality targets and customer satisfaction indexes
                    - Ensure target achievement and continuous optimization of processes and quality
                    - Ensure operational and management reporting for quality purposes

YOUR PROFIL
  • At least 5 years of working experience in the related field
  • Fluent German and English
  • Excellent leadership skills ensuring result as a cross function
  • Strong customer orientation
  • Excellent skills in regards to internal (staff) and external (customer) communication
  • Understanding of ITIL processes, SLAs&OLAs

Application - IT Services Career Site
 

Kategória
IT / Informatika
Régió
Pécs
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