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Senior Swedish speaking 1st level agent

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2015.10.01.
Jelentkezési határidő: 2015.10.14.
Hirdetés azonosító: 955870


Senior Swedish speaking 1st level agent
Senior Swedish Speaker 1st level IT Helpdesk Agent position is open at our multinational client who is a prestigious Shared Service Centre in Budapest.

The responsibilities of the 1st level IT Helpdesk Agent are the following:

• Provide centralised first level IT advice and support to customers
• Be a single point of contact for end users support using all contact mediums(e-mail, phone)
• Undertake ad-hoc projects as agreed with the Management team on behalf of the Service Support Centre that may involve site visits, customer meetings or vendor management.
• Completion of administrative tasks.
• Take ownership of and progress incidents/requests to resolution/completion.
• Be able to work under pressure, to work in a team and to support team members
• Be able to work in different shifts

To be considered as an ideal candidate you are required to have at least 1 year professional experience in similar position and good communication skills, fluent knowledge of English along with fluent Swedish language, positive, enthusiastic and supportive attitude, and also good knowledge of IT platforms and applications.

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