Az álláshirdetés lejárt.
Aktuális állást talál az aktív állásajánlatok között: új keresés indítása itt

Senior Service Manager

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2017.04.27.
Jelentkezési határidő: 2015.06.19.
Hirdetés azonosító: 887287

Senior Service Manager

We are looking for a Senior Service Manager for our multinational partner, who has a leading position in the Hungarian telecommunication market.


- Developing and maintaining a proactive service strategy, building strong relationships, both internally and externally and leveraging these to support the generation of new business opportunities
- Ensure the quality of the solutions offered to the business is in-line with customer requirements.
- Continuously monitor existing processes and notify process owners in case of room for improvement identified
- Suggest service improvement plans and drive initiatives based on the customer experience
- Review the service with both the business and the technical teams regularly and manage the expectations between the business and the technical solutions
- Deliver and maintain enterprise service catalogue in strong cooperation with Technology and Enterprise Business Unit departments
- Provide technical escalation point to partner areas and customers
- Monitor service level KPIs and intervene if degradation noticed
- Drive task forces established upon high level escalations
- Provide technical support to sales representatives during customer facing meetings
- Delivery of appropriate service performance reports to provide objective evidence of delivery versus contracted SLA


- BSc/MSc in Computer Science /Industrial/Electrical Engineering
- At least 7 years working experience
- At least 4 years Telecom or ICT service management experience
- Understanding of all ITIL principle components, at least qualified to Foundation level
- Experience managing help desk, change and incident management
- Experience with network management systems (element mangers, alarm systems and correlation engines).
- Track record working on corporate accounts in a service role
- Experience of previously operating at senior management level.
- Strong communication and decision making skills – ability to balance conflicting interests and prioritise effectively
- Strong verbal and written English knowledge

Amit kínálunk:

- Opportunity to join an acknowledged company
- Competitive compensation package
- International and multicultural professional environment

Online regisztrációs lap kitöltése és önéletrajz feltöltése a

Egyéb hasonló állások Önnek
Polish speaking AR Accountant

HAYS Hungary Kft.

Your new company Our multinational partner is l...

Sourcing Specialist

HAYS Hungary Kft.

Your new company Our German multinational pharm...

Master Data Services Team Lead

HAYS Hungary Kft.

Master Data Services Team Lead munkatársat kere...