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www.cvonline.hu
Senior Service Level Manager (Debrecen) 
IT Services Hungary Kft.
Hozzáadva: 2017.02.21.
Hirdetés azonosító: 1044636
lejárt
YOUR TASK
  • Establish and maintain strong working relationships with Service Delivery Managers, Incident Managers, Department Heads, Process Owners
  • Review and understand contractual obligation in customer contracts and ensure those are reflected correctly in our Tools
  • Work with technical teams to ensure system settings are translated correctly from contract to tool and remove any uncertainty
  • Work with Service Delivery Managers to ensure most recent contractual changes are running into a controlled change process
  • Implement a SLA Change Management routines that will ensure that contractual updates will be reflected automatically in our Systems
  • Work with E2E Senior Incident Managers to identify any areas of improvement opportunity
YOUR PROFIL
  • University/ college degree
  • Fluency in English
  • At least 3-5 years of relevant experience
  • Experience with steak holder management
  • ITIL knowledge
  • Excellent problem solving and communication skills
  • System approach
  • Quick learner
  • Knowledge of Office tools

Application - IT Services Career Site
 

Kategória
IT / Informatika
Régió
Debrecen
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