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www.cvonline.hu
Senior quality engineer 
Bluebird International ZRt.
Frissítve : 2015.09.29.
Jelentkezési határidő: 2015.09.23.
Hirdetés azonosító: 954088
lejárt
IT SERVICES FEJLÉC

We are searching for candidates on behalf of our multinational partner company to fulfil the following position:
Senior quality engineer


Tasks


  • Accountable for the quality offered by the Hungarian subsidiary. Apply same Customer Experience methods across Mobile Services and IT and guarantee consistency, simplicity and best practices of QoE and NPS are leveraged. Guarantee the key customer experience KPIs are measured, detect improvement actions required and stimulate engineering and deployment teams to implement them.

  • Bridge the gap between performance data and NPS. Ambition to drive Net Promoter Score (NPS) up requires better understanding of customers and customer-focused management.
  • Requirements


  • BSc. in Computer/Industrial/Electrical & Electronics Engineering

  • Lean Six Sigma - black belt or green balt

  • At least 5 years working experience (preferebly from SSC or production area)

  • Previous process and project management experience is an advantage

  • Knowledge of customer survey and benchmarking methods is an advantage

  • Strong oral and verbal English knowledge

  • Highly motivated, customer focused individual

  • Business mindset

  • Outstanding stakeholder management skills

  • Key accountabilities and decision ownership


  • Accountable for the network and service quality offered by the Hungarian subsidiary

  • Assure right E2E KPI monitoring , negative trend detection and lead improvements plans to support deployment and engineering functions in strong cooperation with Network Planning & optimization and Service Assurance Centre teams

  • Coordinate in-depth analysis of performance E2E KPIs and propose technology actions to improve NPS in strong cooperation with Network Planning & optimization

  • Lead NPS review meeting with the customer operation unit

  • Deliver deep competitive analysis for Hungarian market in strong cooperation with Network Planning & Optimization team

  • Deep investigations of NPS score, identifying the rationales of detractors’ volumes, put in place delight actions per market to improve NPS in strong cooperation with Network Planning & optimization and Service Assurance Centre teams

  • Engage Large Enterprise customers for quality purposes in strong cooperation with Technology Enterprise team


  • Kategória
    IT / Informatika
    Régió
    Budapest
     
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