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Senior Quality Engineer for IT/Telco Sector

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2017.04.25.
Jelentkezési határidő: 2015.12.17.
Hirdetés azonosító: 948800

Senior Quality Engineer for IT/Telco Sector

We are looking for a Senior Quality Engineer for our multinational partner, who has a leading position in the Hungarian telecommunication market.

Feladatok:

- Accountable for the offered network and service quality
- Assure right E2E KPI monitoring , negative trend detection and lead improvements plans to support deployment and engineering functions in strong cooperation with Network Planning & optimization and Service Assurance Centre teams
- Coordinate in-depth analysis of performance E2E KPIs and propose technology actions to improve NPS in strong cooperation with Network Planning & optimization
- Lead NPS review meeting with the customer operation unit
- Deliver deep competitive analysis for Hungarian market in strong cooperation with Network Planning & Optimization team
- Deep investigations of NPS score, identifying the rationales of detractors’ volumes, put in place delight actions per market to improve NPS in strong cooperation with Network Planning & optimization and Service Assurance Centre teams
- Engage Large Enterprise customers for quality purposes in strong cooperation with Technology Enterprise team

Elvárások:

- BSc. in Computer/Industrial/Electrical & Electronics Engineering
- Lean Six Sigma – black belt
- At least 5 years working experience
- Previous process and project management experience is an advantage
- Knowledge of customer survey and benchmarking methods is an advantage
- Strong oral and verbal English knowledge
- Highly motivated, customer focused individual
- Business mindset
- Outstanding stakeholder management skills

Amit kínálunk:

- Competitive salary
- Multinational environment
- Long-term career plan

Jelentkezés:
Online regisztrációs lap kitöltése és önéletrajz feltöltése a

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