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Senior Pre Travel Services Advisor - Leeds, City, LS11 9AR

Reporting into the Pre Travel Services Manager, you will be responsible for providing effective day to day management of the Pre Travel Services Team to ensure all workload is managed and performed effectively and within the established timeframe, in addition to the full responsibilities of the Pre Travel Services Advisor.

Part of your role will be to forward plan the workload of the team to ensure that all forthcoming deadlines are met, taking in to account seasonality of workload and team holidays and highlight where there are shortfalls in resource, and identify any training needs for new and existing team members.

You will proactively monitor and maintain all systems and functionality that affects the day to day running of the business for the Pre Travel Services Team, and act where required with the level of attention needed, whilst supporting where possible with any develop ment requests and the testing process that follows.

To be successful in this role, you will have already have demonstrable experience within a Contact Centre environment with some knowledge of Contact Centre systems. You will also be passionate about delivering consistently friendly service and will have excellent written and verbal communication skills.

A flexible approach to working hours is required as you will work varying shift patterns including weekends and bank holidays.
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business. As well as being part of a vibrant company, our colleagues can also benefit from our Staff Travel Scheme.

This is a great opportunity to be part of an exciting forward thinking business - we operate scheduled leisure flights to the Mediterranean, the Canaries a nd great leisure cities - help us to send the North on holiday with and Jet2holidays!!
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Munkavégzés helye Leeds
Kategória Külföldi munka
Régió Külföld
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