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Senior IT Service Desk Agent with Italian

If you are enthusiastic to work in an international environment and would like to use your language skills, please do not hesitate to apply for this opportunity.

Job Summary:

Our multinational client has a growing office in Debrecen and they would like to grow their business. The IT Service Desk Agent is responsible for the day provision of the Services. This includes ensuring that a continually high level of service is provided to the customers as set out in
agreements with customers, in the languages described in this document.

Key Responsibilities:

• To provide 1st line technical support; answering support queries via phone and email
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• To take ownership of user problems and be proactive when dealing with user issues
• To log all calls in the ticket logging system
• Respond to enquiries from clients and help them resolve their hardware or software problems
• Continuously monitor incoming customer contacts including those made by any of the media available to company's customers
• Continuously monitor outstanding calls and ensure that provision is made in case of your absence
• Support users in the use of computer equipment by providing necessary training and advice
• To allocate more complex calls to the relevant IT Support team member
• Ensure that all customer contacts are handled in a timely and effective manner and within the Service Level Agreements laid down customers
• Identify any service related issues and escalate to the Team Leader


• 1-2 years or more Service Desk experience
• University level education
• Fluent English
• Fluent second language: Italian
• Excellent customer service skills
• Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levels
• Experience of using tickets logging systems
• Strong knowledge of Microsoft based operating systems and peripherals
• Experience with using and troubleshooting Microsoft Outlook within a network environment
• Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint – at least to version of Office 2010
• Good understanding of PC hardware set-up and configuration.
• Good personal organizational skills
• Good attention to details
• Ability to build effective working relationships at all levels
• Excellent problem solving skills
• Ability to apply creativity to resolving incidents/requests

LOCATION: Debrecen

Apply directly to Dóra Dvorácskó, Research Consultant, for a short pressure free and confidential discussion on this role or other opportunities.
Tel: +36 1 8833 560
E-mail: dora.dvoráE-mail cím megjelenítése
Web page:


Munkavégzés helye Debrecen
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás, IT / Informatika
Munkaidő tipusa Teljes munkaidő
Régió Debrecen
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