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Senior Customer Service Manager

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2017.04.27.
Jelentkezési határidő: 2014.03.22.
Hirdetés azonosító: 749752

Senior Customer Service Manager

Our client is one of the leading multinational Business Service Centers in Budapest. On behalf of them, we are looking for a Senior Customer Service Manager to lead an operation supporting German speaking countries.


- Drive partner satisfaction by delivering cost-effective and quality services
- Manage and operation of approx. 60 FTEs
- Track and analyse key performance and quality management indicators
- Initiate, support, lead improvement opportunities
- Develop and motivate direct reports and ensure the BSC's people management policies are applied on the managed functional area
- Ensure proper sourcing and management of human resources
- Act as budget holder of the managed functional area and ensure operation is running within the planned budget


- Proven experience in management of operational processes covering the area of Customer Service
- At least 5 years experience in people management is a must
- At least intermediate/conversational German and fluent business English skills
- Excellent presentation skills and ability represent their sector/department at a high level internally within the organisation and with customers
- Strategic thinking and system approach
- Excellent people management skills

Amit kínálunk:

- Challenging role within a high energy and value-driven organization
- Being part of a company recognized as an enterprise that contributed through investments the most to the development of the Hungarian economy and the increase in employment in 2013

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