www.cvonline.hu

Senior Change Manager

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2017.11.29.
Jelentkezési határidő: 2017.12.13.
Senior Change Manager

Our partner is a leading member of the global communication & telecommunication services sector. For their regional operations centre we are looking for a talented Senior Change Manager.

Pozíció leírása / Job description

Our partner is a leading member of the global communication & telecommunication services sector. For their regional operations centre we are looking for a talented Senior Change Manager.
- As the role holder, you will be following ITIL framework.

- Responsible for end to end management of customer change requests for different products

- Gathering all information provided from customer and reviewing/validating/coordinating with the involved parties

- Following up with the customer and respective implementation teams

- Chairing CAB meetings

- Reviewing all implemented changes to ensure that they have met their objectives; referering back any that have been backed out of have failed, creating post implementation reviews

- Ensuring operational procedures are in place, maintained and followed as appropriate

- Producing management reports



Elvárások / Requirements

Professional skills:

- 2-3 years of experience on the field of customer technical support and change management

- Experienced within a Customer Service and Telecommunications environment

- Strong Microsoft Office knowledge

- Some basic technical knowledge of data networks

- ITIL qualification is an advantage


Soft skills:

- Ability to meet the customers’ needs in line with the business requirements

- Focusing on the objectives and the required outcomes of the processes during delivering a service

- Working with a cooperative and positive attitude in a group settings to achieve common goals

- The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience

- Ability to comprehend and to systematically organize the various aspects of a problem or situation

- Taking the responsibility and takes care of the consequences of making a decision

- Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation

- problem solving and decision making


Language skills:

English on a fluent level

Amit kínálunk / Offer

- Supportive corporate culture
- Inspiring working teams
- Competitive salary and benefit package
- Professional development programs, trainings and educational support
- Employee and Family Friendly Workplace
- Private health insurance package

Randstad Hungary Kft.
1024 Budapest
Lövőház utca 39.
Tel: +36 1 411 2090
www.randstad.hu

 
Randstad Hungária Kft. logó
Kategória IT / Informatika
Régió Budapest
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