Information and Communication Technology (ICT) connects people and markets worldwide! Deutsche Telekom is one of the leading international companies in ICT. With round about 235.000 employees in 50 countries, we provide innovative solutions to our clients.
T-Systems is one of the three successful brands of Deutsche Telekom. We serve large customers and multinational companies through our global infrastructure of data centers and networks. With the help of innovative technology we develop integrated solutions for connected life and work.
Let us together shape the world of tomorrow!
Execute measures to ensure service delivery/service chain/combined services are properly done.
Coordination and Supervision:
Coordinates and monitors the workings of various departments providing the underlying technical components (Storage, Linux/Unix, Virtual service, etc)
Take responsibility to help ensure proper execution of Incident, Problem, Change (incl. maintenance) and escalation management within the services.
Assist in driving major changes (upgrades, migrations): planning and coordination
Involve in major Incident escalation, facilitate technical calls/sessions.
Execute quality checks of the asset- and configuration management.
Capacity management input and planning.
Monitors and helps improve the efficiency of provided services. Facilitates coordination and communication between support functions.
Periodic reporting as input to Service review report.
Direct Interaction with Technical Account Managers on technical and operational matters. Coordinate internal technical among supported Service Lines. Whenever required, participate in direct technical discussion with customers with facilitation from SDM.
Work with as part of day-to-day operational support activities - focal point of SAP AG escalation.
As the key Operational interface both internally and externally between the SDM at the receiving T-Systems customer, the SAP OPM is responsible for maintaining all communication and ensuring that regular meetings are in place for successful management of the relationship.
Graduate (Bachelors) level education with a background in IT Operations.
Technical Skills and experience that we desire include:
5+ years of IT experience mainly in SAP Basis, Unix Operating system and Oracle support
An excellent verbal and written communication skill in the English language, as this role entails creation of technical policies and procedures that will be used widely throughout the organization.