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Russian Speaking 1st Level Helpdesk Analyst

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2015.03.26.
Jelentkezési határidő: 2015.05.11.
Hirdetés azonosító: 922358


Russian Speaking 1st Level Helpdesk Analyst
Russian speaking IT Support Agent jobs are open at our multinational partner, who has a newly established Shared Service Center in Budapest downtown. They provide IT infrastructure and full scale of IT solutions to their B2B clients all around the world.
The company offers a modern and pleasant working atmosphere and the possibility of being a part of a newly established service desk team.

As a Russian Speaking IT Support Agent you will be responsible for providing IT support to variety of users, and being the first point of contact for the customers. You will follow up incidents in connection with Microsoft software, password reset and other upcoming issues related to the IT infrastructure. Your job will be resolving queries in line with the set SLAs, or forwarding issues to the second level where further support is needed. Your job will contain collecting queue-monitoring information and creating reports helping to improve the department’s performance. You will also follow up whether incidents have been solved, ensuring the customers satisfaction while communicating with both external and internal stakeholders via phone and email.

In order to successfully apply for the IT Support Agent position you need to have conversational level of English and fluent Russian language knowledge. Computer literacy, user knowledge of Microsoft programs, as well as excellent communication skills and customer oriented attitude is required. You also need to be able work in rolling shifts between 7.00 and 19.00 from Monday to Friday.

If you are interested in this role or in a similar position, please apply with your English CV.

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