Our multinational partner, a leading service provider for international freight transport trade is looking for a Customer Service Representative for its subsidiary office located in Budapest.
- Providing administrative support to the CCR Manager - Communicate with clients in Romanian and English - Provide customers with product and service information - Indentify research and resolve customer issues using the own CRM system of the company - Follow-up on customer inquiries not immediately resolved - Manage delayed payments, providing notices to customers - Monitor trends in customer issues and provide information on general trends to management - Recommend ideas in possible proccess improvements to management - Upsell products and services
- BA degree preferably in economics or commercial studies - Fluent Romanian language both written and oral is a MUST - Intermediate English knowledge both written and oral - High MS Office literacy - At least 2-3 years work experience is a must - Good communication skills - Analytical way of thinking - Ability to work with tight deadlines
- Challenging and rewarding work with a dynamic, international team - Opportunity for personal development, long-term career perspective - Occasional travels to other regional offices to the HQ of the company
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