Would you like to work for a multinational company in an international environment with colleagues and clients from all over the world in Budapest which city has been voted the second best city in Europe in 2015?
If yes, you have found the job you are looking for!
Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.
To learn more, visit us at Link megjelenítése.
We are looking for the following professionals
to join our Budapest Call Center:
ROMANIAN-HUNGARIAN SPEAKING CUSTOMER SERVICE REPRESENTATIVE
Customer Service Representatives provide a professional back and front office service function for our client’s project in line with the contractual agreements.
Receiving and handling incoming phone calls and e-mails
Providing information and answering queries about the products
Giving support to customers in general related questions
Giving guidance and solving problems
Providing a positive experience for customers
Being proactive in identifying deeper drivers of customer needs
Recording all customer interactions via the client's tools
Ensuring all support calls and emails are answered and resolved and logged appropriately
Prioritising work load and meet contractual deadlines