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Request coordinator with fluent English Job


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Job Title: Request coordinator with fluent English
Job ID: 279007
Location: Hungary-Budapest
Full/Part Time: Full-Time
Regular/Temporary: Regular

How To Apply

Unisys Global Services Hungary (UGSH) opened its Budapest office in January 2007 and a second office in Pécs in 2012 providing business process outsourcing and technical help desk services to its prestigious clients across Europe.

We are currently looking for talented individualsfor a
Coordinator with fluent English (Service Request Coordinator)

Role Purpose:

The Service Request Coordinator validates and coordinates a variety of requests from the customer end user related to their hardware and software use.

Key Responsibilities/Outcomes:
- Coordinate and follow up the requests
- Follow up router's delivery status and technicians' schedule
- Handle outgoing and incoming calls
- To ensure the client is kept continuously and proactively informed on the progress of the submitted requests and that client relationship is developed and maintained.
- Ensure clear and polite telephone and e - mail communication
- Ensure these requests are executed within agreed deadlines in line with the Customer Service Level Agreement
Key Qualifications:
- Fluency in English
- 1-2 years of experience in a multinational environment
- Good working knowledge of MS Office (Word, Excel, Outlook)
- Knowledge/experience of PC systems & components is a plus
Job Specific Skills:
- Customer service skills
- Strong negotiation skills
- Excellent organisational and coordinating skills,
- Tenacity, can-do attitude and accuracy
- Resistance to monotonyIf you would like to join us, please register with your English CV on our website: Link megjelenítése
In return, we offer a competitive compensation package and the exciting opportunity to be part of a rapidly growing international company. Successful applicants can look forward to training and development possibilities, as well as challenging career prospects.

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