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Reporting Analyst

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2014.02.26.
Jelentkezési határidő: 2014.06.03.
Hirdetés azonosító: 763959


Reporting Analyst
Reporting Analyst position is open at our prestigious multinational partner. 
The purpose of the job is to be the voice of the customer in the BSC; representing customer feedback
received at the BSC back to the countries to ensure the customer experience is continuously improved.

Task Description
 Responsible for ensuring high quality customer service reporting for the BSC which enables both
the business and the BSC to make effective decisions
 Designs, and produces high quality data and reports to enable the root cause of customer
complaints and queries to be understood and reduced
 Provides high quality ad hoc reports and analysis as required for senior management and other
key stakeholder
 Operates in close collaboration with a community/team of Customer Excellence leads, to
improve the customer experience
 Participates in a monthly cycle with EMEA representatives to review progress against targets,
highlight problems and report on analysis and action planning
 Identifies trends and issues and feeds these back in a timely manner
 Coaches country representatives to understand the data and plan the most appropriate actions
 Participates in specific initiatives to launch new products or improve processes
 Participates in and supports PEx initiatives as required
 Is responsible for the roll out of specific initiatives within the countries – eg. recognition
schemes, communication, training as required

Required Education
 University/ college degree preferably in Economics or Finance

Required Professional Skills and Experience
 Passion for the improvement of the customer experience
 High level analytic skills, including advanced excel skills
Min 2-3 years experience in reporting in SSC environment 
 Ability to understand the big picture and maintain good eye for detail
 Ability to work with people at all levels of the organisation
 Strong coaching and facilitation skills
 Ability to win trust and confidence

Required Language skills
 Excellent English plus additional European language is an advantage

Please note that the position is open for foreigners as well but the company requires personal presence during the interviews and Hungarian work permit are required.

If you are interested in the position upload your English CV via our web page
Munkavégzés helye: Budapest

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