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Receptionist - Gloucestershire, Gloucester, GL1 1


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Full Time Receptionist - The Greenway Hotel & Spa

Located on the outskirts of the Regency town of Cheltenham, The Greenway Hotel & Spa is a 16th Century luxury Elizabethan Manor House Hotel and Spa. The hotel, with its warm Cotswold stone exterior draped in ivy, is the picture of English country charm and lies in eight acres of stunning grounds with views over the rolling Cotswold Hills.

The hotel forms part of the Eden Hotel Collection, which is a small group of privately owned unique places to stay offering the finest cuisine and extraordinary hospitality and combines traditional character with contemporary style to create a relaxed and welcoming home away from home for every guest, whether for business or pleasure. The dedicated team draw on a wealth of experience to ensure a memorable and comfortable stay for our guests.

We are now seeking an experienced Full Time Receptionist to join our team who will possess a strong understanding and delivery of customer service and have excellent attention to detail.



Main duties will include:



Overview



To ensure all guests are greeted with genuine warmth to the hotel, to work in an efficient manner to maximise sales, ensure all guests are aware of Hotel and locality


Main Responsibilities


To welcome guests to the Hotel with a professional and friendly manner.


To inform and up sell the products and services that are available to the guest during their visit.


To carry out the duties of the Early and Late shifts as per shift reports


To deal with any requests in an efficient and courteous manner.


To ensure guests are presented with their accounts and any queries are dealt with promptly and professionally.


To control and be aware of the room status to ensure maximum room sales on a daily, weekly and monthly basis


Ensure all financial procedures are adhered to and shift balances at the end of shift


To ensure that security is maintained with respect to Money, Keys, Guest and Hotel property


To answer the switchboard and deal with all incoming calls in the correct manner, both internally and externally.
To be knowledgeable of the hotels reservation system, ensuring all bookings are entered correctly with correspondence kept up to date.


Liaise with all departments as and when required to ensure efficiency throughout the hotel is promoted.


Ensure brochure displays are kept up to date and the correct information is displayed.


Carry out any other relevant duties as requested by the Hotel Management


To accurately record working hours


Assist with achieving IIP status for the hotel


To be proactive in self development


To promote the image of Eden Hotel Collection as a professional organisation


Comply with all Company Policies and legal requirements with special reference to Health and Safety


All applicants must be eligible to live and work in the UK.



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