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Reception Advisor for Bodyshop - Warwickshire, Birmingham, B12 8

  • A hirdetés 1185 napja lejárt
We are looking for a CCA (Reception) advisor to join our dynamic and friendly team at Warwick Bodyshop. Duties would included but are not limited to -

• Respond to and deal with customer enquiries in reception or by telephone/email.
• Update job information to enable our operations centre/head office to reliably up keep our customers informed.
• Liaise with Assistant Manager, Parts department and Estimators where Customers fail to attend appointment or cancel/postpone.
• Check site diary in advance to effectively organise workload of driver delivery/collection team.
• Ensure adequate provision of courtesy cars in line with business requirements.
• Ensure that the courtesy car fleet/delivery vehicles are maintained to company standards.
• Deal with salvage agents to ensure that total loss vehicles are removed promptly from site.
• Complete all insurer/fleet questionnaires, documents correctly and are scanned onto the company database within prescribed time guidelines.
• Maintain a clean, tidy and professional Reception area.

Hours of work would be 45 hours per work (07:30 - 17:00) with compulsory paid overtime alternate Saturdays (08:00 - 13:00)
To apply for this role please send your CV and covering letter to the HR Department by clicking apply now
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